Welcome to Charger Exchange. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our cross-platform application (Web, iOS, Android) and services. By using Charger Exchange, you accept the practices described in this Privacy Policy. If you do not agree with the terms stated here, please do not use our services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us when you register, access, and use our application and services. This may include, but is not limited to:
- Name and surname
- Email address
- Payment information (processed through Stripe)
- Contact information (such as phone number)
- User and uploader profile information
1.2 Usage Information
We may automatically collect information about how you access and use the Application, including:
- IP address
- Device type
- Operating system
- Browsing and usage information
- Location data
1.3 Shipper Information
When you register a shipper on the platform, we collect shipper-specific information, such as:
- Charger type
- Charger location
- Images of the charger
- Rental rates
2. How We Use Your Information
2.1 Provision of Services
We use the information collected to:2.1 Provisión de Servicios
Utilizamos la información recopilada para:
- Create and manage your user account
- Facilitate the reservation and rental of chargers
- Process payments and transactions through Stripe
- Provide customer support and respond to inquiries
- Send important notifications about the use of the application and changes to the terms and policies
2.2 Service Improvement
- Analyze application usage to improve our services
- Develop new features and services
- Conduct market research and analysis
2.3 Security
- Protect the security of our application and services
- Prevent fraud and unauthorized activities
- Comply with legal and regulatory obligations
3. How We Share Your Information
3.1 Service Providers
We may share your information with third-party service providers who assist us in operating the Application, including:
- Payment Processors (Stripe)
- Hosting and data storage services
- Authentication and security services
3.2 Legal Compliance
We may disclose your information when we believe in good faith that it is necessary to:
- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent fraud or illegal activity
- Protect the personal safety of users or the public
3.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to the successor entity as part of the transaction.
4. Your Rights and Options
4.1 Access and Correction
You can access and update your personal information through your user profile in the app. If you need further assistance, you can contact our support team.
4.2 Account Deletion
You can request the deletion of your account and associated information by contacting us through the application support. Please note that some information may be retained as required by law or for legitimate business purposes.
4.3 Communication Options
You may opt out of receiving certain promotional communications by following the unsubscribe instructions included in those messages. However, you may still receive non-promotional communications related to your use of our services.
5. Information Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, and disclosure. We use encryption technologies to protect payment information and other sensitive data.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our app and website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
7. Contact
If you have questions or concerns about this Privacy Policy or our privacy practices, you can contact us at:
- Email: [email protected]
Thank you for trusting Charger Exchange with your electric vehicle charging needs. We value your privacy and are committed to protecting your personal information while you enjoy our services.
